Refund Policy

We want you to love your The rocket purchase, so if you are not totally satisfied, please send an email to therocket.ca@gmail.com within 30 days of your purchase, and we will provide a return authorization and mailing information. Simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping. 

Please Note: only items purchased on www.therocket.ca may be accepted for return. If you purchased your The Rocket product at one of our authorized retailers, please contact them for assistance.

To return a product, please send an email to therocket.ca@gmail.com and we will provide a return authorization and mailing information. Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address. We recommend that your return or exchange is sent via DHL, FedEx, UPS or insured Parcel Post for your protection and to ensure prompt delivery. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.

If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.